Course in Handling Occupational Violence and Aggression Code 21749VIC


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OCCUPATIONAL VIOLENCE and AGGRESSION

Course in Handling Occupational Violence and Aggression Code 21749VIC

Overview

The aim of this course is to develop the ability of staff to recognise the common causes of occupational violence and aggression and implement localised strategies when faced with situations involving the display of workplace violence and aggression.

This program is generally aimed at persons involved in customer service and reception type roles that do not necessarily entail regular conflict or intervention by staff. These may include reception staff, customer service personnel, information officers or other general staff.

Job Prospects

This course is not directly linked to career planning and is considered a human resources and employee development program.

Delivery

The course is presented in line with adult learning principles incorporating structured tutorials, interactive workshops, case studies and in class practical exercises.

Content

Introduction to Occupational Violence and Aggression

Specific content includes:

• Understanding Aggression & Conflict;
• Risk Assessment
• Law and Policy Issues
• Understanding Human Behaviour
• Communication Skills
• Defusing Techniques

Duration

8 hours.

Presenters

Course presenters are all recognised industry experts holding relevant experience and training qualifications. They include law enforcement officers, lawyers, occupational health and safety practitioners, psychologists and organisational development consultants. Subject to client needs, trainers for specific workplace settings can be requested to facilitate programs.

Prerequisites

There are no prerequisites

Location

Australian Institute of Public Safety
400 Queen Street
Melbourne 3000
or
Program can be delivered at client location with additional travel and accommodation expenses

Cost

Non-AIPS Member prices:

Group $2385 + GST

AIPS Member discounts:
AIPS Gold Corporate 20% off
AIPS Corporate Member 15% off
AIPS Fellow 20% off
AIPS Member 10% off
AIPS Student Member 10% off

Click here for more information on AIPS Memberships

Dates

This program is generally delivered on a client need basis – click below to register Expression of Interest.

Further Action

training@aips.edu.au (please specify course of interest)

View Course Brochure

Click here to register interest

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Australian Institute of Public Safety - ABN 96 082 492 206 CRICOS Provider Number: 01945J
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