Overview: The aim of this course
is to develop the ability of staff to recognise the common
causes of occupational violence and aggression and implement
localised strategies when faced with situations involving
the display of workplace violence and aggression.
Overview: The focus of this course
is to provide participants with knowledge, skill and abilities
to effectively manage conflict situations. This program is
aimed at persons in occupational settings with a greater potential
for conflict such as health care workers, statutory law enforcement,
compliance officers and similar roles.
Overview: The aim of this course
is to develop the ability of the staff to defuse situations
by implementing strategies proven to de-escalate incidents.
This program is generally aimed at persons involved in high-risk
roles such as emergency or aggression management teams in
a hospital, youth workers or law enforcement professionals
with a compliance and detainment responsibility.
